FAQ - Hotelspeaker
  • 👋Welcome to Hotelspeaker
  • Overview
    • ✍️What we do
    • 💬FAQ
      • How to validate an answer or modify an answer proposal?
      • How to validate or ignore responses in bulk?
      • How to report an error for an AI response?
      • How to configure my AI?
      • How to find a specific review?
        • How to create a user?
      • How to add/change the signature?
      • How to change the language of the platform?
      • How to change my notifications?
      • How to update my establishment information?
      • How to create user views?
      • How to change my password?
      • How to add a source?
      • How to ask Hotelspeaker to respond to customer feedback that is not linked to the platform?
      • How to reach Hotelspeaker?
Powered by GitBook
On this page
  1. Overview
  2. FAQ

How to report an error for an AI response?

PreviousHow to validate or ignore responses in bulk?NextHow to configure my AI?

Last updated 3 months ago

Find the Need correction for AI response button on the top right of the review answer box

Mention the reason for the correction needed. The review will be sent back and will be treated URGENTLY & a new corrected answer will be proposed. Your establishment data will be updated.

Possible reasons are :

  1. Wrong language : this could happen if the OTA has incorrectly categorized the review's language

  2. Outdated establishment information : the response was generated using outdated information. A new response will be created with the updated details, and your establishment's information will be refreshed accordingly.

  3. Other

Additional context can be provided in the Information field.

Please note that the provided information is used to correct errors or enhance your establishment's details. Situational remarks (e.g., "We hope you recovered from your flu") are not considered. However, you can always request a Redactor to incorporate this additional information into the response.

To request a redactor's response, click on "Send message to the redactor team" (below the response `proposal box) and include any additional information you'd like to share.

💬