How to add/change the signature?

On the Hotelspeaker platform, you can define your signature at two different levels: the establishment level or the user level.

Signature @ establishment level

If you choose a signature at the establishment level, the same establishment signature will be used for all validated responses, and it won't take into account the user who validated the response. You can also choose a signature at the user level. In that case, the user validating the response will have their signature appear under the validated response.

To choose an establishment signature, go to the settings of your establishment, click on 'Signature', and choose the level you want to use. Do not set up a signature at the user level, as the user signature will always take precedence.

If you choose an establishment signature, please fill in the chosen signature in the designated field. You can either use a generic name of the team by selecting 'Custom' or use the name of, for example, the General Manager or Owner.

If your signature contains information like an email or phone number that might be blocked by an OTA, please also provide a simplified signature in the 'OTA signature' field that won't be blocked by the OTA. Click on 'Save' and the establishment signature will be used.

Signature @ approving user level

If you want to use the signature of the approving user, it is important that every user has a defined signature. To set it up, click on your profile in the top right corner and go to "Signature."

If your signature contains information like an email or phone number that might be blocked by an OTA, please also provide a simplified signature in the 'OTA signature' field that won't be blocked by the OTA. Click on 'Save' and the establishment signature will be used.